What delivery options do you provide?
We provide several delivery options depending on the location and the gift item. For flower & cakes, we provide same day delivery (if ordered before 4 pm), fixed time delivery (2 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other gift items, you can choose a tentative date of delivery and we will try to deliver around that date.
For regular pin codes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.
How long does it take to deliver gifts?
You can check exact delivery times at each & every product page before placing the order. In general, for regular pin codes, we deliver our orders within 2-5 business days in India and within 4-7 business days in other countries. Remote locations may require longer delivery times and it may take up to 10-12 business days to deliver orders on remote pin codes.
Do you charge for shipping?
For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.
Do I have to pay any other charges over & above my order value?
Certain exigencies may require you to pay additional charges over & above your order value. There are several interstate charges like Octroi and certain international charges like custom duties, which if levied, will have to be borne by you. These charges are usually very rare but are not in our control. They are not levied on all orders and are occasional in nature. But if you order is stuck with the interstate authorities or custom authorities, you will have to bear these additional charges.
Will all the items that I have purchased arrive on the same day?
No, all the items in your order may not arrive on the same day. We ship our items from different locations directly to your delivery address. As a result, items shipped from the same warehouse or the same vendor reach together whereas items coming from different locations or different vendors may be come separately.
During the checkout, at the ‘Order Summary’ section, you will be able to see in how many shipments will your order be split.
Will my gift be delivered exactly on the date that I have chosen for delivery?
Exact date delivery is available only in case of flowers & cakes. We deliver all our flower & cake orders within 24 hours and they are shipped locally. As a result, you can not only choose a specific date for delivery but also a specific time for delivery (for a nominal charge).
For all other gift items which are couriered, the date of delivery that you select is only tentative in nature. This is to accommodate orders which are placed significantly in advance of the actual occasion. In these cases, we try to deliver our products closer to the date of delivery that you have chosen but we do not guarantee the exact date delivery.
How do I track my order?
You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.
Currently, there is no tracking link available for Flowers & Cakes orders. We are working on the same and will soon start providing a tracking option for the same. For now, you will have to write to us at firstname.lastname@example.org or call our customer care at +91 22 65900100 during Monday to Saturday between 9 am to 7 pm to check the status of your order.
What do I do if my order shows as delivered but the recipient has not received the gift?
Such instances are usually very rare. It might occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please call our customer care at +91 22 65900100 during Monday to Saturday between 9 am to 7 pm and we will help you with the issue.