REPLACEMENT, RETURNS & REFUNDS :

Can I replace an item?

➢ For Couriered Products:

If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient’s address.*

➢ For “Hand Delivered Products (flowers & cakes):

There are no replacements allowed as the products are perishable.

In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.*

 

Can I return an item?

➢ For Couriered Products:

If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

In case of returns, the refund will work in the following manner:

  1. For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. Or you can ask for a WBC gift voucher (usually a higher amount than the total refund value) which you can use on WBC for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.
  2. For products in good condition, if you want to return them because you didn’t like them, you will be refunded the full amount ONLY in the form of WBC Gift Vouchers which will be valid only for a period of up to 1 month.

withbestcompliments.com  is NOT liable to compensate in any form for any “Couriered” order in the following cases:

  • If the complaint is made after 10 days of the delivery date.
  • If the products are delivered to an incorrect address provided by the sender.
  • Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
  • If the recipient refuses to accept the product.

➢ For “Hand Delivered Products (flowers & cakes):

There are no returns allowed as the products are perishable. However, in case of damaged, wrong product, missing or bad quality products, please reach out to us on +91 22 65900100 or write to us at support@withbestcompliments.com and we will provide the most appropriate solution by replacing or compensating for the error by refunding or issuing an WBC gift voucher (usually a higher amount than the total refund value) which you can use on WBC for a period of up to 6 months. In either case, we will process the refund or issue the gift voucher (GV) within 24 hours.

WBC is NOT liable to compensate in any form for any “Hand delivered” order in the following cases:

  • If the complaint is made after 48 hours of the delivery time.
  • If the products are delivered to an incorrect address provided by the sender.
  • Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
  • If the recipient refuses to accept the product.

 

Can you arrange return pick up?

➢ For Couriered Products:

  1. For regular pin codes, we do provide return pickups, provided you have raised the return request within 10 days of receiving the package.
  2. For any return request placed post 10 days from the date of delivery, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.
  3. For remote locations , we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.

To know more about return addresses, contact our customer care at +91 22 65900100 during Monday to Saturday between 9 am to 7 pm. You can also write to us at support@withbestcompliments.com

➢ For “Hand Delivered Products (flowers & cakes):

There are no return pick-ups allowed, as the products are perishable.

How much time does it take to return the product & get a refund?

➢ For Couriered Products:

  1. Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 24 hours.
  2. If yours is a remote location and you ship your product directly to our Office/warehouse, it usually takes 3-5 business days for the items to reach our Office/warehouse. Once we receive the item, we process the refund within 24 hours.

➢ For “Hand Delivered Products (flowers & cakes):

There are no returns allowed as the products are perishable.

How will I get to know about the refund or the gift voucher?

As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

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